How to remove an obsolete IT policy from a BlackBerry smartphone

How to remove an obsolete IT policy from a BlackBerry smartphone that was activated on a BlackBerry Enterprise Server

Note: Before you begin, this procedure deletes all data stored on the BlackBerry smartphone, so back up your BlackBerry smartphone before performing this procedure. For more information on how to make a backup using BlackBerry Desktop Software for PC, see KB12487.

1. Connect the smartphone to the computer.
2. Close BlackBerry Desktop Software for PC if it is open.
3. From the Start menu, click Programs -> Accessories -> Command Prompt , or simply by pressing
WIN logo key+ R letter key then type : CMD.

4. Find the Apploader folder by typing cd C:\Program Files\Common Files\Research In Motion\Apploader  and then pressing Enter.

5. Type loader.exe /resettofactory

• Note: Enter your BlackBerry smartphone password if  prompted.

6. Note that after entering this command, the AppLoader folder path is shown again. This means the command was run successfully, which means that the BlackBerry smartphone will restart and begin a wipe process which will remove the IT policy.

After completing these steps, you will no longer have an IT policy applied to your BlackBerry smartphone, so you can restore your data and continue using your device. 

Source : How to remove an obsolete IT policy from a BlackBerry smartphone that was activated on a BlackBerry Enterprise Server «Inside BlackBerry Help Blog:

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